All new MGs come with a comprehensive manufacturer warranty as standard. Our vehicles are designed to the highest standards and then rigorously tested to ensure that nothing should go wrong. In the unlikely event that something does go wrong with your MG, you have complete peace of mind with your warranty guarantee.
See below for a breakdown of what's covered.
Guarantees repair replacement or adjustment, free of charge, by an authorised repairer, of any part which fails during the warranty period, as a result of a manufacturing or material defect.
Guarantees paintwork repairs to defects such as blistering, peeling, cracking, discoloration or staining of the visible painted surface of the vehicle body panels occurring as a result of manufacturing or material defect.
Guarantees all 'wear and tear' items, excluding tyres and batteries that are subject to failure as a result of a manufacturing or material defect during the first 12 months of the Warranty period or prior to the first scheduled chargeable main service, whichever is sooner.
Guarantees any parts replaced under the terms of the warranty for the balance of the warranty period.
The SAIC contractual warranty provided in Australia by SAIC Motors Australia PTY LTD is in addition to the rights and remedies that consumers may have under the Competition and Consumer Act 2010 (and in particular the Australian Consumer Law (ACL)) and other applicable Commonwealth, State and Territory legislation. In particular, a consumer may have rights under the ACL to a repair, refund or replacement, even in circumstances where for whatever reason the SAIC Motor contractual warranty is invalid or is otherwise not available.
The contractual warranty does not affect any statutory rights or remedies, except to the extent that their application may be lawfully excluded.
ICE (INTERNAL COMBUSTION ENGINE) VEHICLES
7 YEAR UNLIMITED WARRANTY PERIOD - PRIVATE / GENERAL FLEET AND GOVERNMENT VEHICLES - FOR NON-COMMERCIAL USAGE
Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership. The vehicle is covered for a period of 7 years and Unlimited Kilometers and excludes vehicles used for a commercial use.
^7 YEAR OR 160,000KMS (WHICHEVER COMES FIRST) WARRANTY PERIOD - PRIVATE / GENERAL FLEET AND GOVERNMENT VEHICLES - FOR COMMERCIAL USE
The warranty terms provided on commercial use vehicles is covered for a period of 7 years or 160,000kms whichever comes first.
The Warranty Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership.
The 7 Year or 160,000 Kilometre Warranty (whichever occurs first) applies to vehicles used at any time during the warranty period for Commercial Use, this would include but is not limited to vehicles used for Rental purpose, Taxi, Courier vehicle, Driving School vehicle, Hire Car or Bus and Tour vehicle.
EV & HYBRID VEHICLES
Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership. The vehicle is covered for a period of 7 years and Unlimited Kilometres and 7 years and Unlimited Kilometres Battery Warranty.
^7 YEAR OR 160,000KMS (WHICHEVER COMES FIRST) WARRANTY PERIOD - PRIVATE / GENERAL FLEET AND GOVERNMENT VEHICLES - FOR COMMERCIAL USE
The warranty terms provided on commercial use vehicles is covered for a period of 7 years or 160,000kms whichever comes first.
The Warranty Commences on the day the vehicle is first registered or the date of sale to its first owner whichever is the sooner and is irrespective of change of ownership.
The 7 Year or 160,000 Kilometre Warranty (whichever occurs first) applies to vehicles used at any time during the warranty period for Commercial Use, this would include but is not limited to vehicles used for Rental purpose, Taxi, Courier vehicle, Driving School vehicle, Hire Car or Bus and Tour vehicle.
In all cases, the contractual warranty commences upon the registration of the vehicle. This then becomes the contractual warranty start date as entered by the dealer to MG Motor System.
The warranty will expire at midnight the date before the warranty start date, seven (7) years after the warranty start date. For example, Warranty Start Date 01/07/2014 identifies a Warranty End Date 01/07/2021.
ICE (INTERNAL COMBUSTION ENGINE) VEHICLES
MG Warranty provides a seven (7) year anti-perforation unlimited kilometre warranty defined as rust through corrosion of the painted metal body panels from the inside or underside of the panels occurring as a result of faulty workmanship or materials used during the original manufacturing process of the vehicle. Details of the inspections must be recorded in the service handbook duly completed at the time of the periodic inspection visits is required for any claims under the Anti-Perforation Warranty.
EV & HYBRID VEHICLES
MG Warranty provides a seven (7) year anti-perforation unlimited kilometre warranty defined as rust through corrosion of the painted metal body panels from the inside or underside of the panels occurring as a result of faulty workmanship or materials used during the original manufacturing process of the vehicle. Details of the inspections must be recorded in the service handbook duly completed at the time of the periodic inspection visits is required for any claims under the Anti-Perforation Warranty.
ICE (INTERNAL COMBUSTION ENGINE) VEHICLES
SAIC vehicles are guaranteed by the manufacturer against any defect in the original paintwork for a period of seven (7) years from the date of delivery or registration, as entered on the Warranty Certificate supplied with the vehicle.
EV & HYBRID VEHICLES
SAIC vehicles are guaranteed by the manufacturer against any defect in the original paintwork for a period of seven (7) years from the date of delivery or registration, as entered on the Warranty Certificate supplied with the vehicle.
The original vehicle 12-volt battery installed at the factory will be covered for a period of two (2) years / unlimited KMs.
The New Vehicle Warranty does not include tyres, these are covered by the warranties provided by the tyre manufacturers or suppliers and any claim for tyres should be directed to the nearest tyre supplier or manufacturer service agent.
The roof decals installed through the approved MG Motor decal supplier network will be covered for a period of two (2) years.
These warranty terms and conditions are applicable by SAIC Motor Australia Pty. Ltd. (MG Motor) and cover the supply of the MG Aurora Charge Hub (Warranty).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The rights described in this Warranty are in addition to the rights you have as a consumer under the Australian Consumer Law. This Warranty does not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law, including the Australian Consumer Law.
Unless otherwise specified in writing by MG Motor and subject to the terms of this Warranty policy, MG Motor warrants that any MG Aurora 7kW or MG Aurora 11kW Charge Hub (MG Charge Hub) supplied by MG Motor will be free from manufacturing defects or malfunctions during normal use for the following periods (each a Warranty Period):
To be entitled to claim under this Warranty, the defect or malfunction in the MG Charger Hub must appear within the applicable Warranty Period.
To the maximum extent permitted by law and subject to the Australian Consumer Law, MG Motor is not liable under this Warranty for or in respect of:
This Warranty is not transferable. It is limited to the original customer specified in the original tax invoice or supply agreement.
A Warranty for any MG Charge Hub (including parts) that is repaired or replaced during an applicable Warranty Period, will expire at the same time as the Warranty for the product as originally supplied.
An exclusion described above may be discovered by you, by an electrician or by a person authorised by MG Motor. If the Warranty exclusion is confirmed by MG Motor, you may be charged associated labour and administration costs. If a Warranty exclusion is discovered during a repair by a person authorised by MG Motor, the repair will be stopped, you will be notified and a repair estimate may be provided.
To make a claim under this Warranty, you must:
To make a claim, you can contact 1800 64 2277 (1800 MG CARS) or by emailing anz.evsupport@smil.com.
Once a claim has been submitted, MG Motor will endeavour to assess your claim and respond within 10 business days.
You will bear the expense of making the claim. MG Motor will bear the expense of labour, freight and administrative costs if MG Motor assesses that a valid claim has been made under this Warranty policy.
If the MG Charge Hub is determined by MG Motor to have a manufacturing defect or malfunction within the terms of this Warranty policy, MG Motor will, at its own election, either replace the MG Charge Hub or component with the same or comparable model, or repair it.
Any available remedy under this Warranty relates to the MG Charge Hub only, and not any accessory or other item separate to the MG Charge Hub (for example, connecting cables that are separately supplied).
To the extent that the MG Charge Hub or component is capable of retaining user-generated data, you should be aware that repairs may result in the loss of that data.
This Warranty is given by SAIC Motor Australia Pty. Ltd.
You may direct any questions or concerns to 1800 64 2277 (1800 MG CARS), anz.evsupport@smil.com or:
SAIC Motor Australia Pty. Ltd.
Level 19
100 Arthur Street
North Sydney NSW 2060
SAIC Motor Australia Pty LTD reserves the right to make changes in content, description or terms of the warranty policy if it's deemed necessary by legislation or business objectives and agree to give MG Dealers notice of any changes.
MG Warranty conditions require that:
Damage to the vehicle due to maintenance (including inspection to all kinds of oil, lubricant and fuel level) that are not recommended in maintenance warranty and the manual of SAIC or improper fuel, lubricant for cooling fluid used to the vehicle are no covered in the scope of claim for warranty of entire vehicle.
For some special parts, warranty conditions are as below for complete list please see below:
| Item | Part Name | Warranty Period |
|---|---|---|
| 1 | Lamp and Light Bulbs (Excludes Zenon Globes) | 3 Months/5,000KM |
| 2 | Remote Hand Set Battery | 6 Months/10,000KM |
| 3 | Battery | 2 Years/Unlimited KMs |
| 4 | Accessory Decal Kits - Personalisation | 2 Years/Unlimited KMs |
There are some uses, natural occurrences and aspects of ownership that are excluded and not covered by the warranty. These are described below:
The below information provided gives detailed specifics on what is not covered under the new vehicle contractual warranty
Normal maintenance service such as, but not limited to, the following is not covered by warranty. Any failures resulting from a lack of maintenance are not covered by warranty:
The repair or replacement of the following items resulting from normal use, neglect, accident, wear and exposure is not covered by warranty:
Damage to a vehicle caused by industrial, chemical or other environmental fallout, salt, sap, pollen, sand, hair, windstorm, lightening, or other environmental conditions are not covered by warranty.
Any damages or failures resulting from improper use such as the following are not covered by warranty.
Repairs made necessary due to use of equipment not designed or recommended for the vehicle by SAIC and/or alterations and additions to the standard vehicle are not covered by warranty.
SAIC Australia passes on to the owner the original tyre manufacturer's warranty. The manufacturer's agent handles these warranties, and franchise holders must resolve with the agent on behalf of the owner.
Excessive tyre wear, inconsistent with normal use may be considered under the contractual warranty only when the wear is the result of a component exhibiting a contractual warranty defect Prior. If tyre wear is attributed to incorrect alignment settings this will not covered as this is set at the time of Pre-Delivery.
Checking of the Alignment of a steering wheel is a during pre-delivery and is therefore not claimable.
Wheel Balance and Alignment is claimable only up to 6 month/10,000 kilometres as a result of a manufacturing or material defect only.
Rattles in the vehicle are not claimable via the warranty system unless they are connected with a manufacturing defect or fault.
The alignment or adjustment of eternal body panels such as bumper, boot, bonnet or doors would not be considered as a warrantable defect.
In the instance of a breakdown the customer may call Roadside Assistance; in metro areas, the vehicle will be towed to the selling dealer unless otherwise directed by the customer. In all other areas the vehicle will be towed to the nearest SAIC Motor Australia Pty LTD Dealer (100kms) for repairs to be carried out. Towing fees from an outside towing company cannot be claimed through warranty and the cost will be borne by the customer.
The adjustment of the handbrake would be classified as a service item therefore is included as a part of routine scheduled servicing and is not claimable.
These are maintenance items and are not claimable.
SAIC Motor will not accept responsibility for accidental damage under any circumstances. Such damage is normally referred to insurance.
Any defect or damage caused by contaminated fuel is not claimable. Filters must be replaced in accordance with service schedule details, or earlier if it is known that fuel contamination has occurred.
Glass is covered by the MG Warranty only if a result of a manufacturing or material defect.
Not claimable unless associated with a manufacturing defect.
Not claimable unless associated with a manufacturing defect.
It is strongly recommended for Dealership to use Genuine SAIC Parts for all maintenance and repair works because they are manufactured to the same engineering standards and quality control as the original equipment. Any warranty repairs or replacements should be carried out using genuine parts. Warranty services carried out using non-genuine parts are, in principle, not covered since the use of them may adversely affect vehicle performance and reliability. Any damages or declines in vehicle performance and/or reliability resulting from the use of non-genuine parts are not covered by warranty.
No coverage is provided to any vehicles on which the odometer mileage has been altered and the actual mileage cannot be readily determined. When replacing the odometer, it is important to enter the odometer reading of removed odometer in both the vehicle history file and the Warranty and Service Information booklet (Service Guide).
Incidental expenses resulting from defects in material or workmanship of any parts of vehicle are not covered by warranty. Such expenses include the following:
SAIC Motor Australia Pty LTD is not liable for any breach of warranty caused by or resulting from prohibition or restriction by law or regulation of any government, fire, flood, storms, war, strike, lockout, or other labour troubles, accident, riot, Acts of God, or others beyond the parties' control.
Operational Characteristics are generally not accepted as warranty claim caused by defect in material and workmanship, and/or same as the difficulties, which happens in very limited operation only.
Any concern caused by an external repairer will not be covered by SAIC under any circumstance.
The owners handbook describes the proper care and use of the vehicle.
The owner should:
642 Old Princes Hwy,
Sutherland
NSW 2229
